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There has been a surge in the number of cases of sim swaps in the country where fraudsters have invented new ways of stealing from your phone without causing any form of alarm.
Fraudsters are now going to the extent of registering an existing number on a new SIM card to intercept notifications, one-time passwords, online banking profiles, and transactions. All these happen without the owner noticing any malpractice on the phone.
To safeguard customers from fraudulent sim swaps, mobile services provider Safaricom has introduced a self-whitelisting service where one locks their number to ensure no one else can swap your sim card without your knowledge.
All you have to do is dial *100*100# to whitelist your number then you will receive a text message from the service provider confirming that you have whitelisted your number and that your telephone number cannot be replaced by a Safaricom agent.
You will have to visit any of the Safaricom shops available countrywide with your ID, or by calling Safaricom customer care for such services.
