10 additional counties have recently adopted the MyCounty App, a comprehensive application that streamlines county services and enables citizens to conveniently pay for these services while engaging with county leadership.
The app was initially launched in Makueni in April of this year, and Safaricom has since worked closely with more counties to onboard them onto the platform over the past four months.
The ten new counties that have joined the MyCounty App initiative are Nairobi, Uasin Gishu, Samburu, Bomet, Narok, Kitui, Busia, Kilifi, Elgeyo Marakwet, and Kajiado.
This expansion signifies a collaborative effort between the public and private sectors to digitize devolution and cater to the needs of all Kenyans. Safaricom, in consultation with county leadership, has integrated the MyCounty App channels into various county systems.
The MyCounty App is accessible through different channels, including Android, iOS, the M-PESA Super App as a Mini App, USSD, and the web for desktop and laptop users.
During the ongoing Devolution Conference in Eldoret, Peter Ndegwa, CEO of Safaricom, emphasized the importance of digitizing devolution and highlighted the collaborative nature of the initiative.
Digitizing devolution is a collaborative agenda bringing together the public and private sector to serve all Kenyans. With guidance from the leadership of various counties, Safaricom is integrating the MyCounty App channels to the various systems.
Additionally, Safaricom signed a Memorandum of Understanding (MoU) with the Council of Governors. The MoU outlines several areas of collaboration, including the establishment of IT security and cyber security guidelines, enhancing Own Source revenue, strengthening knowledge management through the Maarifa Centre, engaging in corporate social responsibility activities, and capacity building.