The Kenya Power has announced an interruption of service that has affected prepaid token generation as well as postpaid bill payment.
In a statement to customers, the lighting company said that the issue stemmed from a technical problem affecting the service.
“Our team has identified the issue, and restoration of normal services is currently in progress so that customers can access the affected platforms soon,” said the statement shared through the company’s Twitter account.
Thousands of Kenyans expressed their frustration in the social media platforms after they were unable to purchase electricity through the utility firm’s pre-paid token system, forcing them into darkness and affected households and businesses.