Copia Global has launched a new state-of-the-art Fulfillment Centre in Kampala and its 12th Depot in Kenya as it progresses initiatives to enhance availability for customers in both countries.
The two new facilities will boost Copia’s capacity to 12 centers in Kenya including 11 regional depots and one fulfillment center at Tatu City, while the expanded hub in Kampala will also double up as a key depot for the region.
The expansion in Uganda comes just over a year after Copia Uganda began operations, and has seen Copia move its corporate offices and warehouse to a larger facility to enable better collaboration and operational efficiencies.
Depots are specialized cross-docking spaces that form a critical element to enable retailers like Copia to manage their logistics and supply chain processes effectively. Each additional facility enables Copia to strategically reach key customer segments at a more localized level.
Every day, Copia dispatches hundreds of trucks on the road to deliver goods and services to customers in peri-urban and rural areas, with 77% of the deliveries on un-tarmacked roads. With the availability of the new facilities, Copia will be able to shorten its delivery timelines as it gets closer to customers in peri-urban and rural areas.
“These facilities will enable us to keep up with increasing customer demand for speed and convenience, allowing us to fulfill orders within shorter lead times and supplementing our offering at a regional level,” said Tim Steel, CEO, of Copia Global. “Our investment enables us to scale at a faster rate in anticipation of future growth.”
“As we expand our presence in Uganda, our new facility will grant us better capacity to serve our customers better and reduce the time it takes our customers to get their deliveries,” said Diana Adeyemi, Country Director, Copia Uganda.
Beyond access to the wide variety of products available on its platform, Copia is also using the new facilities to deepen its outreach for specialized farming services in line with customer demand.
Copia recently launched a full-fledged Farming Division that offers all its customers free agro-extension guidance and access to 20 registered vet and agronomy professionals.
The new Kericho Depot measures 7,800 square feet and is Copia’s third largest in Kenya after the Machakos depot and the Tatu City Fulfillment Centre. It will primarily cover four counties (Bomet, Kisii, Nakuru and Kericho), managing thousands of orders every 24 hours. On the other hand, the new Uganda Fulfillment Centre is 24,000 square feet and is currently covering 14 districts in the country.
