The National Hospital Insurance Fund (NHIF) and Postal Corporation of Kenya (PCK) have today signed a courier services and parcels delivery agreement that will see PCK deliver NHIF cards, parcels, and documents countrywide.
Under the one-year contract that commences on Thursday July 1st, 2021, Posta will collect customers’ parcels from NHIF offices daily, save for weekends and holidays, and deliver across the country.
Speaking during the signing of the agreement, Dan Kagwe, the CEO and Postmaster General of PCK said the corporation would “assign and collect parcels and documents with tracking numbers that shall enable the client to track the exact status of the parcel, therefore enhancing its security.”
Posta Kenya will also maintain a customer web-based portal that allows capturing the details of the parcels and documents at every station of collection.
Dr Peter Kamunyo, the CEO of NHIF said the parcels and courier services partnership would help cut back on human contact at time when the country is keen on curtailing the spread of the Covid-19 pandemic.
The partnership comes at a time when PCK is establishing itself as the ideal logistics and courier partner for Government Agencies. The Corporation is mandated to provide accessible, affordable and reliable Postal Services to all parts of Kenya as per the PCK Act (1998).
In his remarks, the Postmaster General, PCK, Mr Dan Kagwe, lauded the efforts Posta Kenya is making to respond to the fast-changing consumer needs in adaptation of new technologies stating “This enables the development of suitable last-mile delivery networks, which today are the enablers of economic, social, financial and digital inclusion.”
Dr Kamunyu said the agreement would speed up service delivery, while improving transparency in the management of documents. The partnership will see Posta Kenya provide same day delivery courier services for urgent mail within a radius of 20 kms under the service brand Posta Dispatch.
Under the agreement, Posta Kenya is expected to conduct overnight delivery to ensure that parcels reach their destinations the following day.
Mr Kagwe said PCK has great capacity to handle distribution and logistical services for NHIF and that the partnership would ease customer experience. He asserted that PCK’s long-established national network of over 600 branches countrywide and experience in last-mile delivery will be an added advantage.
Posta Kenya is currently in partnership with National Transport and Safety Authority (NTSA), the Director of Immigration Services and the Kenya Medical Supplies Authority (KEMSA) on last mile delivery of passports and distribution of drugs to support the Universal Health Service to citizens among others.