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Are you applying for a Passport in Kenya? This is what you should know

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The Department of Immigration has issued an important notice to all those applying for their passports on Thursday.

On their Twitter page, the Immigration Department announced a two-hour downtime on their online portal.

The department informed the general public that their portal would not be working from 2-4pm, during which a system upgrade will be made.

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“We wish to inform the General Public that our passport services will be closed between 2 – 4pm for system upgrade. We will resume our services from 4pm. We regret the inconveniences caused,” read their tweet.

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Applicants have in the past complained of long queues and a stressful process. However, the portal is termed as a quicker way to renew or replace a passport online.

“You can apply for, renew or replace your passport and pay for it online. You’ll have to print out a form at the end. You must sign and date the form, add any documents or photographs that are needed, and return it for processing,” a previous notice by ecitizen read.

The portal which is under the Ministry of Interior and Coordination of National Government helps people apply for a pass, permit, alien card, permanent residence or Kenya citizenship and pay using cards or mobile money.


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